what is pay-what-you-can pricing? why do you use it?
i use pay-what-you-can/what-it's-worth pricing for almost all my offerings. i use this system because it increases accessibility. pay-what-you-can means that people pay as much as they are able to, in accordance with the value they feel they are receiving from the product. pwyc/wiw is different from a sliding scale because there is no upper or lower limit to how much people can give. that said, with products like workshops that require lot of labour on my part i sometimes do use a sliding scale and payment plans, as well as pwyc.
if you have a sense of financial security and you find value in my work then i encourage you to give generously. your generous donations make it possible for lots of other people with less financial means to give in accordance with their limited financial access. this structure allows for me to get paid well and for everyone to access the offerings no matter how little money they might have.
you live in canada, right? why do you charge in us dollars?
i charge in american dollars because it's easier for me, in lots of ways. most folks in this field charge in USD. if i were to set my prices in CAD i'd have to raise my prices to be on par with the average and that would deter people from working with me who might not know i charge in CAD. also, many of the people i work with are not canadian. most of them are living in the states. plus i take online classes, work with mentors and give in solidarity to projects that mostly charge in USD. its just easier and more coherent for the prices of my products to be in USD.
i just ordered something from you, how long will it take until i receive it?
if you ordered a digital download like a zine you will receive it as soon as you pay for it. a link will be displayed after your purchase is complete where you can access your download. you should also receive an email with a link to access the download shortly after purchase. if you joined a workshop you'll receive an email with details on the course a few days before it starts, at the latest. if you never received your email from me check your spam and junk mail for messages from email@example.com. if you still can't find it you can send me an email to firstname.lastname@example.org.
do you offer refunds?
i do not offer refunds for digital downloads. i will offer refunds for workshops when someone has paid above the amount to reserve their spot, as long as they request the refund before the class begins.